Terms of Use

Version: 1.0.1
Last update: July 1, 2021

These Terms of Use ("Terms") apply to relationships arising from the use of the websitehttps://twintwoo.ai ("Site") and the Services, use of information and media content posted on the Site and any other services provided by the Individual entrepreneur Kravtsun Valeriy Anatolyevich (OGRNIP: 312774633400182, INN: 410114391404), registered under the laws of the Russian Federation,
Address: Russia, Moscow, 69 Udaltsova street, apt.189
Phone: +34 634 23 60 67, 09.00-18.00, Monday to Friday
Contact email address: privacy@twintwoo.ai, info@twintwoo.ai
("Entity").

If you do not agree with these Rules, you cannot access the Site, as well as receive any other services from the Entity.

1. General Conditions

1.1. These Rules are an agreement between you and the Entity. The rules apply to all cases of using the Site.

1.2. If you use the Site, you confirm your agreement with the conditions set forth in these Rules, as well as the requirements of the legislation of the Russian Federation, which may apply to the use of the Site.

1.3. The Entity reserves the right to change these Terms at any time without further notice to you about it, except as described below. Changes to the Rules will be published on the Site indicating the date of the last update. If you continue to use the Site after changing the terms of the Rules, you confirm your agreement with the updated terms. If you do not agree with the updated terms, you must stop using the Site.

2. Services

2.1. The Entity provides you with the following Services ("Services"):

  • 1) provision of functionality for the development of intelligent agents ("Bot"), their modification and revision;
  • 2) import of algorithms and their implementation into the work of the Bot;
  • 3) processing information received from the end-users as a result of interaction with the Bot. For the purposes of these Rules, the term “end-user” means any person who interacts with the Bot and sends you information through the Bot;
  • 4) other services provided by the Entity through the Site.

2.2. The Entity shall provide services within the Russian Federation as well as outside of it.

3. Account Registration

3.1. To access the Services on the Site, you need to create a Profile ("Profile") on the Site by filling out the registration form, or by signing up using your Github, Facebook, or Google account.

To create a Profile, you must meet the following requirements:

  • 1) you have reached the age of 18 or the age required to carry out transactions in accordance with applicable law;
  • 2) You have a full civil legal capacity to enter into these Rules; and
  • 3) you do not have another Profile on the Site and did not have a Profile that was closed by the Entity.

3.2. By creating a Profile, you warrant that:

  • 1) You provide the Entity with up-to-date information requested when creating a Profile;
  • 2) You will not transfer the information necessary to access your Profile to third parties;
  • 3) You will not create more than one Profile;
  • 4) You will update the information in your Profile if it changes.

3.3. You are responsible for the accuracy and relevance of the information in the Profile.

3.4. You cannot create a Profile on behalf of a third party unless you have the authority to do so.

3.5. You are responsible for the safety of the information necessary to access your Profile and undertake to inform the Entity if such information was lost or fell into the hands of third parties. The Entity is not responsible for the loss of access to your Profile.

4. Bot Development

4.1. Having created a Profile on the Site, you can, using the functionality available on the Site:

  • 1) create Bots;
  • 2) change and modify Bots;
  • 3) connect Bots to third-party services, the list of which is posted on the Site;
  • 4) provide third parties with access to the functionality for the development, changes, and improvement of Bots, provided that such a third party has a Profile on the Site.

4.2. Creation, modification, and revision of Bots on the Site are available with the help of elements of the developer's library on the Site. The Entity grants you the right to use the elements of the developer's library only for the purpose of creating, changing, and improving Bots on the Site. The use of elements of the developer's library outside the Site is prohibited.

4.3. All intellectual property rights in the Bot developed on the Site belong to the Entity. Changing and updating the Bots created on the Site is allowed only on the Site. Copying the source code of the Bot and its elements is prohibited.

The Entity grants you, as well as third parties (as specified in Section 4 of these Rules) a perpetual license to use the Bot with a territory around the world in order to distribute it. The payment terms for such a license are specified in Section 7 of these Rules.

4.4. You warrant that the elements used in the development of the Bot, which are not provided in the developer's library, including but not limited to design elements, text files, and other copyright works, do not violate the intellectual property rights of third parties, do not contain information with limited access, do not harm the honor, business reputation or dignity of the Entity and third parties, do not violate the current legislation of the Russian Federation or the rules of international law.

4.5. If the functionality of your Bot provides for the collection and processing of personal data of end-users of the Bot, you are considered the controller of the database of personal data of such end-users. You grant the Entity a non-exclusive, perpetual, and non-paid license to the database in order to enable the provision of the Services to you.

5. Import of Algorithms

5.1. Having created a Profile on the Site, you can, using the functionality available on the Site, import the algorithm of an intelligent agent created outside of the Site (the "Algorithm").

5.2. Based on the results of the import of the Algorithm, you will be provided with a Bot with functionality similar to the imported Algorithm. You can change and modify such a Bot in accordance with the terms of Section 4 of these Rules.

5.3. By importing the Algorithm, you provide the Entity with a non-exclusive, perpetual, and non-paid license to use the Algorithm throughout a territory around the world, to allow you to create a Bot with functionality similar described in the Algorithm, modify and improve the Bot, as well as for us to improve the Site's own algorithms.

5.4. Import of the Algorithm does not imply the transfer of intellectual property rights to the Algorithm to the Entity.

6. Customer Support

6.1. You can get answers to your questions about the work of the Site, the development, modification, or revision of Bots using the contact means indicated on the Site.

6.2. The Entity assumes no responsibility for the timing of the response to your inquiries sent to the Entity. We will aim to provide you with an answer as soon as possible.

7. Cost of Services

7.1. Services for the development, modification, and revision of Bots are provided on a paid basis, according to the prices posted on the Site. The rates posted on the Site are an integral part of these Rules. The paid cost of the Services is non-refundable.

7.2. The cost of the Services can be changed by the Entity unilaterally. The costs paid before the change in the prices of the Services are non-refundable. Changes in the cost of the Services come into force from the moment the information about their change is published. The Entity undertakes to notify you about the change in the cost of the Services on your Profile page.

7.3. The cost of the Services includes:

  • 1) Application price - a monthly payment charged for each application left by end-users during the month;
  • 2) Payment for the accumulated database of applications - a monthly payment charged for storing a certain number of applications left by end-users.

For the purposes of these Rules, the term “application” means a question, inquiry, answers, contact information such as a phone number, email address, links to a profile of the end-user on social networks, or other information that the end-user sends you when interacting with the Bot.

The cost of the application price and payment for the accumulated database of applications is available for review on the Site in your Profile.

7.4. The cost of the Services for the first month is calculated upon the expiration of a free trial period of 7 days from the date of receipt of the first application. The cost of the Services for each subsequent month is calculated upon the expiration of 30 days (accounting period) from the date of the end of the free trial period. Exemption from payment of the cost of Services for 7 days is provided on a one-time basis.

7.5. Subject to provisions of clause 7.4, payment for the Services can be withdrawn automatically after 1 month from the day the first end-user left an application, provided that you enabled the auto-payment function; or must be done manually by you within the time period described in your Profile.

7.6. The cost of any other Services available on the Site is calculated separately according to the prices indicated on the Site.

7.7. If you fail to pay for the Services or make the payment with a delay, the Entity reserves its right to temporarily restrict your access to the Services.

7.8. Termination of use of the Services does not release you from the obligation to pay for the Services received earlier.

7.9. Payment process

In case of payment with the banking card, you shall provide the requisites of the banking card within the protected payment form theMAP (the processing center that performs payments).

Possibility to make payments with the banking card shall only be provided to the registered users.

In case if you reject the services, the amount of money paid for the services by you shall not be reimbursed. By making the payment, you agree with such condition and indemnify us of any possible claims or requests regarding the reimbursement of the paid amounts.

8. Your Obligations

8.1. By using the Site, you undertake:

  • 1) to comply with these Rules and the current legislation of the Russian Federation;
  • 2) not to provide the Entity with false, incomplete or misleading information when creating a Profile;
  • 3) not to violate the intellectual property rights of the Entity or third parties;
  • 4) not to use the Site in any way that may harm the Site, lead to its disconnection or malfunction;
  • 5) to respect the representatives of the Entity and other users of the Site, including in the social networks of the Entity;
  • 6) not to impersonate others and not create Profiles on their behalf if you do not have the authority to do so;
  • 7) to use the Site for the purposes that violate applicable laws.

8.2. You may not use the Site to create and distribute Bots in a way and for purposes that violate the current legislation of the Russian Federation, imply the creation or distribution of pornographic products, terrorist financing, proliferation of weapons of mass destruction, money laundering, as well as in any other way that poses legal risks for the Entity.

9. Closing and Deleting Profile

9.1. You may delete your Profile at your own discretion. By deleting your Profile, you understand that you will lose access to the Bot and the database of applications.

You cannot delete your Profile if you have active obligations to pay for the Entity's Services.

9.2. The Entity has the right to temporarily block or terminate your Profile without prior warning if:

  • 1) the Entity suspicions that access to your Profile has been compromised;
  • 2) the Entity suspicions that your Profile is being used by third parties;
  • 3) you violate these Rules or any of their integral parts;
  • 4) you provided the Entity with false information;
  • 5) you, your Profile, or your behavior constitute legal risks for the Entity;
  • 6) the Entity suspicions that you are violating the current legislation of the Russian Federation;
  • 7) the Entity must temporarily block or close your Profile to comply with a court decision, other official documents resulting from judicial or administrative proceedings.

9.3. If your Profile was temporarily blocked, you are obliged to immediately eliminate the cause of the blocking, about which the Entity will notify you. Otherwise, the Entity has the right to terminate your Profile.

9.4. If you do not use the Profile for more than five (5) years, it can be deleted automatically.

9.5. You agree that the Entity will not be liable for any losses or damages incurred in connection with the temporary blocking, termination, or deletion of your Profile.

10. Site Content

10.1. All materials posted on the Site ("Content"), the Site and all its components, except indicated contrary, as well as information and materials posted on the Entity 's social networks, are the intellectual property of the Entity or third parties and are intended for your non-commercial use only.

10.2. Copying, reproduction, and processing of the components of the Site without the permission of the Entity, except for the cases provided for by these Rules and the current legislation of Russian Federation, is prohibited.

10.3. You must comply with all copyright notices or restrictions contained on any page of the Site.

10.4. The media, including print media, as well as Internet media, news agencies, other creators of media content, and content distributors can use the Content for free only if an open hyperlink to the Site is provided.

10.5. If you want to use the Content in any other way, you must contact the Entity by the means available on the Site. The Entity reserves the right to ask the author of the appeal for additional information necessary to make a decision on permission to use the Content.

11. Disclaimer

11.1. The Site and all its components, as well as the information posted on the Site are provided on an "as-is" basis and without representations or warranties of any kind.

11.2. The Entity does not guarantee that the Site will work constantly, without interruptions, the Content of the Site and the Site will be available constantly, the information posted on it is complete and reliable, the Site and all its components do not contain viruses, Trojans or other code with malicious or destructive properties, etc.

11.3. The Entity is not responsible for the accuracy of the information or Content posted on the Site, access to the Site, or the inability to access it.

12. Links to Third-party Websites

12.1. The Site may contain links to third-party websites. The Entity is not responsible for the work of third-party websites as these websites have their own terms of use. The Entity encourages you to read the terms of use of these websites.

12.2. The Entity is not responsible for the information posted on other sites and the safety of their use.

13. Privacy Policy

13.1. The personal data that you provide to the Entityis stored, processed, and used in accordance with our Privacy Notice https://twintwoo.ai/en/agree.

13.2. Privacy Notice is an integral part of these Rules.

14. Other Provisions

14.1. All relationships arising from the use of the Site are subject to the current legislation of the Russian Federation. If any relationship has not been regulated by these Rules, the rules of the legislation of the Russian Federation shall apply.

14.2. You and the Entity agree to make efforts to resolve all possible disputes that may arise in connection with the use of the Site and Services through negotiations.

If it is impossible to resolve such a dispute within 30 days after its occurrence, it will be referred to the competent court of the Russian Federation.

14.3. These Rules, together with the Privacy Policy and any other policies or notices posted on the Site, constitute the entire agreement between you and the Entity.

14.4. The Entity reserves the right to cancel or update these Rules at any time.

14.5. If you have any questions, you can contact the Entity at privacy@twintwoo.ai, info@twintwoo.ai.